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KSMU is dedicated to broadcasting critically important information as our community experiences the COVID-19 pandemic. Below, you'll find our ongoing coverage.

Local Utility Companies Make Changes To Help Customers During The Coronavirus Pandemic

Michele Skalicky

The City of Joplin is suspending water shut offs for non-payment of sewer bills.  City officials said it’s an effort to help those “who may be facing uncertainty and financial hardship during the rapidly evolving coronavirus…public health emergency.”

The suspension will remain in place until further notice.

“The City of Joplin continues to take all necessary measures to ensure the safe and reliable delivery of services to our community,” the city said in a news release.

Customers who have questions about their bill or may be facing potential hardship, may call the utility billing office at (417) 627-2955.

City Utilities says it will suspend the disconnection of utilities for nonpayment until May 1. 

According to the news release:

  • The customer lobby located at 301 E. Central will remain open for customers, but all are encouraged to conduct business by phone or online. Be aware that call volume may increase during this time, please be patient when contacting our Customer Services area.
  • Customers may contact CU at 417-863-9000 or conduct business online at
  • Bus service will continue normal operation.
  • All non-critical business travel for employees has been suspended until May 1, 2020.
  • We are evaluating all supply chains and inventory to minimize any impact to essential equipment and supplies.
  • We are providing guidance to any employee traveling for personal reasons.
  • We have implemented additional cleaning and disinfecting procedures to help reduce chances of the virus spreading.