Play Live Radio
Next Up:
0:00
0:00
0:00 0:00
Available On Air Stations
It’s not too late to support our Spring Fundraiser! Make your pledge of support today!

Study: Consumers Frustrated with Customer Service

A survey of call centers says many consumers are not satisfied with their customer service experiences. The study suggests that low pay, high turnover of workers and strict limits on how long a representative can be on the phone with a customer contribute to poor service. NPR's David Molpus reports.

Copyright 2003 NPR